This course covers the features and capabilities of Microsoft Dynamics 365 customer engagement apps.
After the training, students will be proficient in using Dynamics 365 Customer Engagement Apps.
No previous experience of Microsoft Dynamics 365 is needed to sit this course.
This courses maps directly to the objectives of the following exam:
Exam MB-910: Microsoft Dynamics 365 Fundamentals Customer Engagement Apps (CRM)
We help you explore and evaluate the Dynamics 365 applications that empower employees, engage customers, and optimize operations. You'll be introduced to Dynamics 365 with a holistic view of the whole application.
In this module, we will introduce you to Dynamics 365 Sales, which enables sales people to build strong relationships with their customers, take actions based on insights, and close sales faster.
Lab : Explore Dynamics 365 Sales
Excellent customer service creates happy customers. The built-in intelligence of Dynamics 365 Customer Service delivers faster, more personalized support that adds value to every interaction. In this module, we will introduce you to how Marketing manages customer expectations and provides the necessary tools so organizations can keep their customers happy, especially when something doesn’t go exactly as planned.
Lab : Explore Dynamics 365 Customer Service
In this module, we will introduce you to Dynamics 365 Marketing and show how Dynamics 365 Marketing is designed to help you find and nurture the right leads. You can run multi-channel marketing campaigns to attract the right prospects. That means email, web, events, text messaging, and custom channels.
Lab : Explore Dynamics 365 Marketing
In this module, we will introduce you to Dynamics 365 Field Service. You will learn how Field Service helps organizations deliver seamless end-to-end service experience, where world-class Customer Relationship Management (CRM) capabilities converge with powerful machine learning, mixed reality and IoT technology to create a single, integrated solution that is transforming field service management.
Lab : Explore Dynamics 365 Field Service
In this module, we will introduce you to Dynamics 365 Project Operations. You will learn about Project Operations features such as contracts, stages, assignments, and fixed price
versus time and material estimates versus retainer contracts.
Lab : Explore Dynamics 365 Project Operations